To lead a team for consistent business development, customer acquisition and retention and for achieving business & revenue targets while ensuring quality service to customers, operational adherence, asset quality of portfolio.             10             Areas of Responsibility             :  Ensure proper handholding and timely/continues training of the team.  Encourage acquiring and sharing of knowledge by team member and  proactively participate in knowledge sharing for the development of business  and career progression of team. Be a role model for subordinates and peer  group.   Achieve branch targets and ensure profitability of the unit. Ensure quality of  business and operational efficiency through process adherence.  Maintain regular & continuous relationship with existing and potential  customers; constant study of the market and identify market trends to –aid  innovation and /or to meet the need(s) of customers by up-sell/cross-sell of  products. Initiate, implement/coordinate and participate in marketing for  achieving the above.   Achieve customer delight through efficient customer service. Retain existing  customers and acquire new continuously. Collaborate with various departments  to ensure smooth functioning of the branch.  Ensure operational adherence as per manual of instruction and laid down  policies and practices. Mitigation and prevention of risk (material & people) by  early and timely detection of fraud(s) and up-hold the vision and values of the  organization and goodwill of customers.  To ensure organization revenue flow and protect customers long term interest  by regular follow, minimal in melting loss and judgmental skill in appraisal of  gold.

 Basic Gold & Precious metals market Knowledge in India   Basic Gold Market prevailing at the native market (The state which the  Muthoot Gold Point is located )  Ability to motivate subordinates   Good communication and interpersonal skills  Performance and target driven approach to business development   Administrative abilities  Basic Computer knowledge and our software  Negotiation on the price with the customer