 Ensure proper handholding and timely/continues training of the team.

Encourage acquiring and sharing of knowledge by team member and

proactively participate in knowledge sharing for the development of business

and career progression of team. Be a role model for subordinates and peer

group.

 Achieve branch targets and ensure profitability of the unit. Ensure quality of

business and operational efficiency through process adherence.

 Maintain regular & continuous relationship with existing and potential

customers; constant study of the market and identify market trends to –aid

innovation and /or to meet the need(s) of customers by up-sell/cross-sell of

products. Initiate, implement/coordinate and participate in marketing for

achieving the above.

 Achieve customer delight through efficient customer service. Retain existing

customers and acquire new continuously. Collaborate with various departments

to ensure smooth functioning of the branch.

 Ensure operational adherence as per manual of instruction and laid down

policies and practices. Mitigation and prevention of risk (material & people) by

early and timely detection of fraud(s) and up-hold the vision and values of the

organization and goodwill of customers.

 To ensure organization revenue flow and protect customers long term interest

by regular follow, minimal in melting loss and judgmental skill in appraisal of

gold.

 Suggest and implement cost effective marketing activity specific to the region

and increase the customer walk-in and conversion of transaction.

 Efficient maintenance of branch books of accounts, documents and statutory

records and upkeep of branch premises and physical assets. Liaison and

coordination with statutory authorities and /or external agencies and ensure

compliance adherence, rule of laW

 Basic Gold & Precious metals market Knowledge in India

 

Basic Gold Market prevailing at the native market (The state which the

Muthoot Gold Point is located )

 Ability to motivate subordinates

 

Good communication and interpersonal skills

 Performance and target driven approach to business development

 

Administrative abilities

 Basic Computer knowledge and our software

 Negotiation on the price with the customer