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CUSTOMER SERVICE EXECUTIVE

  • Salary:

    350000

  • Location:

    Kannur,Thiruvalla

  • Function:

    Operation

  • Industry:

    FINANCE

Job Description

a) Responsible to handle day to day transactions and valuables. Maintain all data
and records related to daily transactions.
b) Ensure proper verification, checking, appraisal and melting of purchasing gold
ornaments/bar/coin.
c) Ensure proper documentation before purchasing and keep all the documents
duly completed in all respect in safe custody, as per set guidelines
d) Scrutinize the daily voucher and ensure proper maintenance, as well as safe
keeping of vouchers
e) To undertake new assignments/ duties being assigned as a part of centre job
rotation carried out at time to time
f) Daily verification of cash when designated or given charge of cashier duties
g) Daily and regular verification of the gold and silver products and other
securities
h) Balancing and tallying of all accounts at stipulated intervals adhering to the laid
down procedure as per the manual of instructions.
i) To be thorough with the Product manual and all operational/administrative
instruction issued head office from time to time
j)
Cash carrying/remittance and other cash related operations/bank account
operation as directed by the branch manager/management from time to time
k) To ensure quality of business and operational efficiency through proper
process adherence and facilitate smooth functioning of centers
l) Attending to any other duties that may be assigned/by the
superiors/management from time to time
m) To take upon voluntarily and without objection the duties of the other staff
member as far as possible if exigencies warrant so.
n) Maintain data confidentiality
o) Promote and maintain positive relations with all the contacts, customers and
potential customers
p) Assist walk-in customers; maintain highest level of customer service by being
polite, courteous, avoid conflict, wisely handling the present and prospective
customers.
q) Able to work in a target oriented environment which includes indoor/outdoor
marketing activity
r) Effectively communicate on the product features to the customers

Desired Candidate Profile

Desired- Graduate (First Class/Second Class) (Preferably in Commerce) +Proficiency
in Computers
Minimum- Second class Graduate (Any stream)

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